Website Policies

Website Copyright Policy

Thank you for visiting this Website. The content, arrangement and layout of this site, including, but not limited to, the trademarks and text, are proprietary to the Website Owner, and should not be copied, imitated, reproduced, displayed, distributed, or transmitted without the express permission of the Website Owner. Any unauthorized use of the content, arrangement or layout of the site, or the trademarks found in the site may violate civil or criminal laws, including, but not limited to, copyright and trademark laws.

Website Disclaimer

The statements contained herein have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Quality Assurance Policy

There is no question that there is an ever-increasing awareness and interest in nutritional supplementation to help maintain health. Millions of Americans are taking nutritional supplements every day and experiencing better overall health for their efforts. However, there is also no question that ALL SUPPLEMENTS ARE NOT CREATED EQUAL. This fact can be very confusing to the public who, naturally, want to seek out the best supplements available to obtain optimal outcomes. This Website features “professional-grade” quality supplements. But what does this mean to you?

“Professional-grade” means that the quality and purity of our supplements are beyond question and are tested many times during the production process. Professional supplement recommendations are invaluable for patients, which is why we, and so many other healthcare professionals, recommend the professional-grade products found in our supplement line.

The ingredients used in our products are sourced from only the most trusted industry leaders in the United States, Europe and Japan. Where many companies seek out the least expensive ingredients for their products, we seek only the highest quality ingredients for our products. These ingredients are further tested for purity and potency by certified labs. Most importantly, herbal extracts and natural products are standardized to provide consistent levels of their primary active marker compounds. We can state with pride that our herbal products are continually tested “from the farm to the pharmacy.”

Once the raw materials are received by our manufacturer, certified labs once again test those materials for potency, purity and identity of the ingredients. High-performance liquid chromatography (HPLC), inductively coupled plasma mass spectroscopy (ICP), and Fourier transform infrared spectroscopy (FT-IR) are just a few of the high-level tests used to ensure that only the best ingredients are going into our supplements. Microbiological testing is also performed to detect any biological impurities in the ingredient samples.

Finally, our manufacturers are NSF International and Good Manufacturing Practices (GMP) registered. They are ISO 9001 certified and the testing labs are ISO 17025 accredited. Written standard operating procedures (SOPs) are adhered to, ensuring consistent product quality. Finally, the finished products meet and often exceed USP specifications.

What does all of this mean to you? Not all supplements are created equal! With our supplements, the QUALITY goes in before our label goes on.

DISCLAIMER

The statements contained herein have not been evaluated by the Food and Drug Administration.

These products are not intended to diagnose, treat, cure, or prevent any disease.

Website Return Policy

Your complete satisfaction is our goal. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please email our Customer Service department at support@supplement-fulfillment.com.

  • Products received in error or damaged in shipping are eligible for a return.
  • All claims must be made within 10 days of receipt.
  • ALL product returns must be authorized through Customer Service and require a Returns Authorization Number.
  • ALL product returns are subject to a restocking fee of 25%.

Please contact our Customer Service department at support@supplement-fulfillment.com for any product issue or return authorization.

Website Credit Policy

Standard terms are Credit Card (Mastercard, Visa, Discover and American Express) only.

Website Shipping Policy

All orders are processed and shipped during business hours Monday – Friday. If an order is placed after the cut-off time, it will be processed the following business day. Most of our orders take three days or less in transit to destinations within the continental United States. Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order. A signature may be required for delivery.

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. When ordering online, our website calculates the shipping charges automatically, giving you the options to ship via FedEx Ground/Home Delivery, FedEx 2-Day, FedEx Express Saver or FedEx Next Day service. The shipping charges we assess amount to FedEx published rates along with any fuel surcharges or other FedEx fees.

Tracking information will be provided for all orders shipping via FedEx. This information will be provided via an email on the day the order is shipped to the email address provided on the order. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.

When your order arrives, open the package immediately and inspect the contents against the packing slip. Notify us immediately of any shortages or damage; do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.

We do not ship to any P.O. Boxes

We do not offer international shipping currently.

For any shipping-related questions, please contact our Customer Service team via email at support@supplement-fulfillment.com.